We’re Here to Help Light Your Way
Questions about our rechargeable flashlights, headlamps, or work lights? Our team is ready to assist with product guidance, order support, and technical questions.
Email Us Directly
Fastest response for detailed questions about products, orders, or technical support.
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We’re committed to providing helpful, prompt support for every customer. Here’s what you can expect when you contact us.
Email Support
hello@neboflashlightshop.com
We respond to all emails within 24 hours on business days. Perfect for product questions, order status updates, warranty inquiries, or technical guidance on charging and maintenance.
Business Address
NEBO Flashlight
2847 Commerce Dr, Suite 304
Nashville, TN 37211
United States
Response Times
Email inquiries receive replies within one business day. For urgent order questions, include your order number in the subject line for priority handling.
What We Help With
Product recommendations, charging instructions, lumen output comparisons, battery care, warranty claims, order tracking, and general flashlight guidance.
Send Us a Message
Have a question about NEBO rechargeable flashlights, headlamps, or work lights? Fill out the form below and we’ll get back to you within 24 hours.
Common Questions
Most NEBO rechargeable models include a USB charging cable. Plug the cable into the flashlight’s charging port (usually on the tail cap or side) and connect to any USB power source. A red indicator light typically shows charging in progress, turning green when fully charged. Charge time varies by model but usually takes 3–6 hours.
We follow Amazon’s standard return policy. Most items can be returned within 30 days of delivery for a full refund if they’re in new, unused condition with original packaging. Defective products are covered under the manufacturer’s warranty—contact us for warranty claim assistance.
Orders ship via Amazon logistics. Prime members typically receive flashlights within 2 business days. Standard shipping takes 5–7 business days. You’ll receive tracking information by email once your order ships.
The NEBO Davinci 18000 delivers 18,000 lumens on turbo mode, making it our brightest rechargeable model. For most users, the Davinci 10000 or 12000 offers an excellent balance of output and runtime. Headlamps top out at 3,000 lumens, while pocket lights range from 250 to 2,000 lumens.
Most NEBO models are water-resistant with IPX4 or IPX7 ratings, meaning they can handle rain and splashes. The IP67-rated models are fully submersible up to 1 meter for 30 minutes. Check the product page for your specific model’s waterproof rating.
Yes. Once your order ships, you’ll receive a tracking number via email. You can also log into your Amazon account and view order status under “Your Orders.” If you have tracking questions, email us with your order number and we’ll help locate your shipment.
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